GTC

Terms and conditions

These general terms and conditions apply to SOS Appart stays and Corporate stays.

1. Any contract begins upon acceptance of the offer sent by Relais d’Or Gestion SA to the client by return email, verbal agreement, or by mail.
2. For SOS Appart, the first month’s rent is due before arrival. The stay must be guaranteed by mandatory third-party liability insurance. A deposit of CHF 1,000 by credit card will be applied upon arrival and released after departure if no damage is found.
3. Prices are in Swiss Francs (CHF) and include VAT, except for the tourist tax.
4. Prices are subject to local taxes and sales taxes. VAT is included in the stay price.
5. All stays are short-term stays. No residence is allowed at the establishment’s address. A maximum stay of 6 months is allowed upon written request for “SOS Appart” contracts.
6. The tenant must notify, at least fifteen days before the end of the contract, any intention to renew (for a defined period) their stay. Management reserves the right, without justification, to accept or refuse the renewal request.
7. In case of renewal, the accommodation must be paid upon receipt of the agreement from Management.
8. In accordance with the tourism law, the tenant must pay a tourist tax per person per day. The tenant is made aware that failure to pay the tax may result in legal action. The tax is invoiced by Relais d’Or Gestion SA.
9. For weekend or holiday arrivals, please contact the reception to confirm your arrival and arrange for key collection. The total first month’s rent must be paid before the arrival day.
10. Arrivals are between 2:00 PM and 7:30 PM.
11. Departures are before 10:00 AM. Any departure after the deadline will incur an additional charge. Early departure does not entitle any discount or refund, even partially.
12. The inventory will be acknowledged by the tenant upon arrival. Any defects must be reported within 24 hours.
    – The tenant is responsible for taking all necessary precautions to avoid damages (water, electricity, freezing, etc.).
    – The tenant agrees to cover any costs resulting from negligence on their part or by other occupants of the apartment.
    – The tenant agrees to pay for any lost, destroyed, or damaged items in addition to the rent.
    – The tenant is responsible for the rented apartment for the duration of the contract.
    – The tenant will be held responsible for any damage, theft, infractions, or rule violations during their stay.
13. Upon departure:
    – The tenant must leave the apartment in a proper state.
    – The kitchen must be clean, dishes washed and stored, and the fridge and cupboards emptied of all food.
    – Beds must be stripped, duvets folded, and linens collected and left in the apartment.
    – Garbage should be placed in plastic bags and deposited in the appropriate containers.
    – If the apartment is returned in an unsatisfactory condition, additional charges will be applied for special cleaning.
14. An outdoor parking space is available. Please display the parking permit visibly inside your vehicle when parked. Otherwise, refer to the instructions at the parking meter.
15. Any reservation made within 30 days before departure must be paid 100% at confirmation.
16. Once the accommodation is confirmed, the reservation cannot be modified.
17. The apartment number is not contractual, and Relais d’Or Gestion SA reserves the right to assign the apartment of its choice to the tenant, as long as it is equivalent or superior to the client’s initial request.
18. During their stay, the tenant agrees to respect the building regulations. It is forbidden to make noise after 10:00 PM. Swiss laws on the matter apply.
19. Smoking is prohibited in the residence except in designated areas. Tenants not adhering to the rules must leave the premises. Early departure does not entitle any discount or refund, even partially. A cleaning fee of CHF 300 will be charged for violations.
20. The tenant is required to comply with local waste and parking regulations.
21. Tenants with pets must ensure their pet behaves properly and that no cleanliness or cohabitation issues arise inside or outside the residence. Failure to comply with this article may result in a fine of CHF 300 and an early departure from the residence.
    Early departure does not entitle any discount or refund, even partially, of the stay.
22. The tenant, by coming to Relais d’Or Gestion SA, assures they are independent and in good health to enjoy their stay under the best conditions. If medical or paramedical assistance is required, the tenant ensures they have made prior arrangements. The tenant releases Relais d’Or Gestion SA from any liability for damages and understands that the residence is neither a retirement home nor a healthcare facility.
23. In cases of force majeure: natural disasters, climatic or political upheavals, or any other nuisances due to works, private or public events, or any other events beyond the control of Relais d’Or Gestion SA, no claim will give rise to financial or service compensation.
24. Any dispute concerning the execution or non-execution of these terms shall be subject to the jurisdiction of the Monthey district court.